Refund policy

Return & Refund Policy

Coffee, Tea & Mushroom Products All coffee, tea, and mushroom blend products are final sale and non-returnable. Due to the nature of consumable goods, we are unable to accept returns or issue refunds on these items. If you received the wrong product, please contact us within 5 days of delivery with your order number and a photo of what you received. Errors on our part will be corrected at no cost to you.

Alaska, Hawaii & International Orders All orders shipped to Alaska, Hawaii, or international destinations are non-refundable and not guaranteed. By placing an order to these destinations, you acknowledge and accept these conditions.

Merchandise Livefire Coffee Co. merchandise is fulfilled by a third-party print-on-demand partner. Claims for misprinted, damaged, or defective items must be submitted within 14 days of delivery. If your item arrives with a defect or error on our part, we'll make it right. Returns or exchanges due to ordering the wrong size, wrong item, or change of mind are not eligible for a free reprint or refund.

Lost or Stolen Packages Once a package is handed off to the carrier, Livefire Coffee Co. is not responsible for delays, losses, or theft. If your package is lost in transit, contact us and we will do our best to assist — including helping file a carrier claim — but we do not guarantee reshipping or refunds for carrier failures. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

How to Contact Us To submit a claim or report an issue, contact us with your order number and photos where applicable.